A major national airline had a Self-service kiosk system that was difficult to modify and lacked usability. Improving developers helped architect and implement a new system with much improved usability and ability to add features quickly and efficiently.

Industry

Travel

Our Solution

A major US airline had a self-service kiosk system that was overly complicated to use and difficult to modify. The system needed to be extended to support new government regulations and support new marketing initiatives, but the changes could not be implemented in the required timeframe. The airline chose to rewrite the system completely rather than continue to modify the legacy system.

The airline sought Improving’s assistance with the rewrite. Improving helped the airline’s development team select a new architecture and led in developing the new system, providing development, analyst, test, and management resources. Improving leadership guided the mixed team of internal, Improving, and contractor resources in using agile/iterative development methods effectively to deliver the new system within the initially stated budget and schedule timeline.

The look and feel of the kiosk system was improved dramatically via animation, color, and consistency of user experience. After implementing the new architecture, the application was much easier to modify and much easier to test. Finally, the successful use of agile development has led to widespread promotion of agile practices throughout the organization.