In a highly competitive environment like the restaurant industry, it is imperative that restaurant owners maintain a tight control on costs. This need is amplified when the restaurant in question is a large, national chain with over 3000 locations, many of which are franchises. This restaurant chain sought better control of costs by matching inventory to sales receipts.

Industry

Retail Food Services

Our Solution

One way that the chain can control costs is to manage inventory volumes based on actual sales receipts. The chain had an existing application, but it was cumbersome and difficult to use, which limited the adoption among its restaurant managers and owners. The chain realized an improved user interface and additional features would increase the adoption rate, resulting in increased savings.

The company asked Improving to assist with the project. The team worked closely with franchises to understand their needs. After about a year and a half of development, the web application’s usability has been dramatically improved, and its features have been reworked and extended to make it more useful to the franchises. A mobile version of the website was also developed, increasing the availability of the application to the busy franchise owners. The improvements have resulted in greater participation, and once the application is fully adopted the savings is anticipated to be in the low to mid eight-figure range.