A major national airline had a self-service kiosk system needed to support multiple languages. Improving Enterprises modified the application to support several languages, and make it easy to add support for additional languages.

Industry

Travel

Our Solution

A major US airline wanted to modify its self-service kiosk system to support multiple languages so its users would be able to view screens in their native language. In addition, the airline wanted to ensure that additional languages could be added easily to the application. The existing kiosk application had been modified to support a Spanish language translation, but the changes were made in a brittle, inflexible manner.

An Improving team of four developers and one analyst replaced hard-coded messages and user interface code with an industry standard solution for internationalization of user interfaces. The team worked closely with the airline’s management and user experience (UX) specialists to change the user interface to support different language translations.

The new version of the kiosk system allowed the airline to present users with their native language in several countries. The application could also be extended to support new languages with a minimum of effort. Finally, the changes also allowed the airline to meet a Canadian government mandate requiring French language display on kiosks in Canada.